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We call your first appointment an “Assessment”. An assessment typically lasts 45 min to 1 hour depending on the injury or area of concern. The physiotherapist will ask some questions about your injury and take a medical history to better understand other health issues you might have that may impact recovery. 

They will work to understand what your goals are, they will explain how they will assess you and ask for your consent before they start. Typically, an assessment will involve the patient doing active movements (walking, moving your limbs etc.) while the physiotherapist observes, followed by passive movements and tests performed by the physiotherapist (feeling how the joints, muscles etc. move). After the assessment, the physiotherapist will explain their findings, how physiotherapy can help you, how long it may take for your condition to improve, and the expected outcome from the treatment. 

Most times, some hands-on treatment will take place in the first appointment followed by a home-exercise program prescription. We encourage active participation from our patients to perform the necessary mobility, strength, and motor control exercises at home in order to maximize their rehab.

We ask that you bring comfortable clothing that will allow you to move freely during your initial assessment. Typically shorts/leggings and a t-shirt or a tank top will suffice, but we encourage you to wear what you feel most comfortable in! For example, if the physiotherapist will be looking at your knee, a pair of loose pants that can roll up above the knee or shorts would be ideal. Keep in mind, if you are comfortable, the physiotherapist will want to see the joint or area that they are assessing.

You may also want to bring any running shoes or other footwear that may be relevant to your injury/condition.

Other things to consider bringing:

• Extended health benefits card or information (we may be able to direct bill to your insurance provider)
• Relevant Medical Imaging reports (such as X-ray, MRI, ultrasound reports)
• A list of your current medications
• Surgical report(s) or protocol(s)
  

If your injury is the result of a workplace accident please bring your WSIB claim number and any other paperwork you have copies of (e.g., Form 8, FAF). 

If your injury is the result of a motor vehicle accident please bring your insurance policy and claim numbers, your case manager’s name and contact info, and your extended health benefits card if you have one.

Yes, we do accept patients who are seeking care through WSIB. Please contact the clinic directly to book an appointment for a work related injury.

Yes, we do offer bundled care treatment for several local hospitals as well as some outside of our region. To book an appointment specific to bundled care treatment, please contact the clinic to inquire if the hospital you are having your surgery at is on our list. We will also provide you with further details regarding bundled care programming at our clinic.

No, currently we do not offer pelvic physiotherapy. We are happy to work with women both pre and post-partum for orthopedic concerns, however, we are unable to provide assessment and treatment specific to the pelvic floor. We are happy to recommend other local physiotherapists who specialize in this field!

No, we do not require a doctor’s referral to book an appointment. Some insurance companies do require a prescription in order for physiotherapy services to be covered. We recommend checking with your insurance provider!

Unfortunately, no. In order for physiotherapy services to be covered by OHIP, you must attend an OHIP-funded Physiotherapy Clinic. There are limited OHIP clinics in the area and they are only accessible for eligible patients. The exception to this, is patients who fall under a Bundled Care Program - we are able to see post-operative patients who have had a total joint replacement from specific hospitals (see below).

Who is eligible for OHIP funded clinics?

• 65 years or older
• 19 years or under
• any age after an overnight hospital stay or an outpatient/day surgery procedure (within the last 12 months) for a condition requiring physiotherapy
• a recipient of the Ontario Works or the Ontario Disability Support Program (any age, OHIP card not required)

For a list of publicly funded physiotherapy clinics please visit the Ontario website

Yes, you may certainly choose to attend any facility/practitioner that makes you most comfortable and that best suits your individual needs. Whether you were referred directly to us or to another clinic, we encourage you to look around and find the best fit for your care!

No, it cannot be billed separately – it is part of your physiotherapy treatment and is included in the physiotherapy fee as it is performed by a physiotherapist rather than an acupuncturist.

We ask for 24-hours notice to cancel or move any appointment. Any late cancellations or missed appointments will be charged our cancellation fee. For illness or in extenuating circumstances, the fee can be waived.

Today, all registered physiotherapists must complete a university undergraduate degree (e.g., BSc, BA, BEd) before applying to a Master of Physical Therapy program (MScPT) at one of fifteen programs in Canada (or internationally). Admissions to these programs are competitive and require exceptional academic performance.

Following the completion of their Masters program, students must complete the national Physiotherapy Competency Exam (PCE): a written national exam followed by a 4-hour clinical exam. Successful candidates are then able to register as a physiotherapist with their provincial college.